Last updated: 4 November 2026
Who I am
Solaki Coaching is run by Ioanna Solaki in the Netherlands (KvK number 93033427). You can reach me at info@solakicoaching.com. These terms apply to all the coaching I offer: the free discovery call, the Reclaim Yourself programme, single sessions and Stay True.
How we start working together
If we decide to work together after the discovery call, I confirm by email what we agreed: the programme or sessions, the price and how you pay. We also sign a coaching agreement. If the agreement and these terms ever say something different, the agreement applies. All sessions take place online by video call.
Prices and payment
All prices on this website are in euros and are the final price you pay. I use the Dutch small business scheme (kleineondernemersregeling, KOR), so I do not charge VAT. You pay by bank transfer within 14 days of the invoice date. You can pay for Reclaim Yourself in one go or in instalments, and we agree on the details before we start. Stay True runs month by month, and you can stop at any time. It then ends at the end of that month.
Rescheduling or cancelling a session
If you can’t make a session, let me know at least 24 hours before and we’ll find a new time. A session cancelled later than that, or missed, counts as taken. If I need to cancel a session, I’ll offer you a new time as soon as possible.
Changing your mind
Because we agree online, you can change your mind within 14 days of our agreement without giving a reason. Just send me an email, or use the withdrawal form I send you with the confirmation. If you asked to start the sessions within those 14 days, you pay only for the sessions that have already taken place, and I refund the rest within 14 days. Once all the coaching we agreed has been given, this right ends.
Coaching is not therapy
Coaching supports your personal growth and development. It is not therapy, counselling or medical care, and I do not diagnose or treat mental health conditions. If you are receiving treatment, or think you may need it, please let me know, so we can decide together whether coaching is right for you at this moment.
Your choices and my responsibility
You make your own decisions and stay responsible for them and their results. I give our work my full care and attention, but I can’t promise a specific outcome. If you suffer damage because of my work, my liability is limited to the amount you paid for the coaching concerned. This limit does not apply to damage caused on purpose or through serious carelessness on my part.
Confidentiality and ethics
What you share with me stays between us. I will not pass it on, or name you as a client or reference, without your explicit permission. The only exceptions are when the law requires it, or when there is a serious risk to your safety or someone else’s. I follow the Global Code of Ethics of the European Mentoring and Coaching Council (EMCC).
Exercises and materials
The exercises and materials I share are for your personal use. Please ask me before sharing or publishing them.
Complaints
If something doesn’t feel right, please tell me, so we can look for a solution together. I’ll reply within 14 days.
Which law applies
Dutch law applies to these terms. If you live in another EU country, you keep the consumer protection that your own country’s law gives you.
Changes to these terms
I may update these terms from time to time. The version that applied when we started working together stays valid for that coaching.